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Internal Customer Service Support Specialist

Scotty Fishing
Location
Sidney, BC
Salary
$45,000 – $50,000/yr
Deadline
Until position is filled.
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Job Overview

Scotty Manufacturing is seeking a reliable Internal Customer Service Support Specialist for a full-time, Monday to Friday day shift position in our Internal Sales Department. This position requires a congenial manner with internal and external clients alike. This position provides support to the sales and customer service teams for accurate processing of customer orders and repairs.

Key Job Responsibilities

  • Direct point of contact for front counter product repairs, check ins and check outs, processing customer payments
  • Capable of learning and assisting in product repairs
  • Capacity to respond promptly and handle high volumes of inquiries in person, by phone or through emails and resolve customer inquiries in a professional manner
  • Work closely with sales force team regarding daily transactions
  • Manage time and multi-task as required to meet team and individual deadlines
  • Be flexible and adaptable to meet customer needs as well as internal requirements
  • Prepare necessary customs documents for international orders
  • Interest in learning, or knowledge of, fishing and fishing products a definite asset
  • Learn to navigate various portals to enter accurate data in order entry, review and manage customer Purchase Orders, including PO changes, customer schedule changes, ship request dates

Skills Requirement

  • Strong customer service focus with a positive team player attitude
  • Excellent and effective communication skills- written, verbal, interpersonal
  • Follow verbal and written work instructions accurately
  • Ability to maintain confidentiality, demonstrate judgment, and discretion
  • Time management skills with ability to organize, prioritize and multitask daily activities
  • Attention to detail and deadline oriented
  • Handy with small hand tools and power tools would be an asset
  • Exceptional work ethic, self-starter and ability to take initiative, self-motivator
  • Basic computer literacy programs (email, Excel, Word, PowerPoint)
  • Previous manufacturing experience and background would be an asset but not required
  • Ability to learn quickly and retain knowledge of product

Required Education and Experience

  • High School Diploma/GED or Higher
  • Previous customer service roles are an asset