Scotty Seeker FAQ & Troubleshooting

Scotty Seeker™ FAQ and Troubleshooting Q&A

Frequently Asked Questions

If you have any other questions regarding the Scotty Seeker™ probe system that our FAQ section does not cover, please contact us at Scotty and we will be happy to assist you.

What is the Scotty Seeker™ system?
The Scotty Seeker™ probe system is a state-of-the-art downrigger probe system, featuring a Seeker Probe with an integrated rechargeable lithium-ion battery, a Seeker Hydrophone, and a Seeker Hub. The Scotty Seeker™ is the most technologically advanced downrigger probe system available on the market. With the capability of reporting depth, speed and temperature at any point in the water column from the downrigger ball location as fast as once per half-second, the Seeker probe transmits data back to the boat for display on the Seeker App on Garmin, Lowrance, and Simrad multi-function displays, as well as on iOS and Android mobile devices.

How does the Scotty Seeker™ system work?
The Scotty Seeker™ probe system efficiently transmits depth, speed, and temperature data from the Seeker Probe, located at the downrigger ball, to the Seeker Hydrophone mounted on the vessel. The Seeker Hub then relays this information to the Seeker App, which is compatible with select Garmin, Lowrance, and Simrad multi-function displays, as well as iOS and Android mobile devices. The system supports up to four (4) probes operating simultaneously, with each probe assigned a unique channel number from 1 to 4. Each channel transmits distinct data sets back to the vessel. For optimal performance, ensure that each probe is set to a different channel number, as simultaneous use of the same channel by multiple probes is not possible.

Probe Channels

Channel 1: Sends Depth & Temperature every 0.5 seconds, and Speed every 5 seconds
Channel’s 2, 3 & 4: Sends Depth, Temperature and Speed every 5 seconds

The Seeker Hub offers multiple options for data transmission to connected devices. It can establish a wireless connection with a single device using Bluetooth Low Energy (BLE). Alternatively, the Hub features an Ethernet port for a direct connection to compatible Garmin, Lowrance, or Simrad multi-function displays via a Cat5 Ethernet cable. Additionally, the Seeker Hub can be linked to a Wi-Fi router using a Cat5 Ethernet cable, allowing for simultaneous connectivity with Garmin, Lowrance, or Simrad multi-function displays equipped with Wi-Fi, as well as iOS and Android mobile devices.

Note: When configuring the Seeker Probes for use, the probe channel and probe position must be selected for the Seeker App to recognize the probes.

How do I use more than one probe in my Seeker system?
All Seeker probes are initially programmed to utilize Channel 1 from the factory. For optimal performance of the Seeker probe system, simultaneous use of the same channel by multiple probes is not possible. Therefore, when integrating an additional probe into your system, ensure that you select a channel that is not already in use within your current configuration.

Does the Seeker system require maintenance?
The Seeker probes should be rinsed with freshwater after every use in saltwater. Do not use any object of any kind to brush or scrub the probe as there are sensors located on the side and rear of the probe. If these sensors are punctured, they will become inoperable. When not in use, the Seeker probes should be dried and stored securely in a dry environment.

Will the Seeker system interfere with my fish finder(s)?
The Seeker system is designed to operate in ranges that do not cause interference with common fish finder frequencies.

Which Garmin models are compatible with the Seeker app?
Garmin displays that have the OneHelm feature are compatible with the Seeker app.

Which Lowrance Models are compatible with the Seeker app?
The Lowrance Elite and HDS model displays are compatible with the Seeker app. These models will require an ethernet adapter cable to communicate directly with the Seeker Hub.

Which Simrad Models are compatible with the Seeker app?
The Simrad NSX, NSS Evo and NSO model displays are compatible with the Seeker app. These models will require an ethernet adapter cable to communicate directly with the Seeker Hub.

Which B&G Models are compatible with the Seeker app?
The B&G Zeus 3S model displays are compatible with the Seeker app. These models will require an ethernet adapter cable to communicate directly with the Seeker Hub.

Which Furuno Models are compatible with the Seeker app?
The Furuno TZtouch3 (TZT3) series and TZtouchXL (TZTXL) series displays are compatible with the Seeker app.

Which Raymarine Models are compatible with the Seeker app?
The Raymarine Axiom 2 Pro and Axiom+ model displays are compatible with the Seeker app. These models will require an ethernet adapter cable to communicate directly with the Seeker Hub.

What other multi-function displays (fish finders) are compatible with the Seeker app?
Scotty Manufacturing LTD and Airmar Technology Corporation will continue to explore integrating the Seeker app with other fish finder manufacturers. As more options become available, they will be added to the Seeker system software. If you have any questions about the Seeker app’s functionality with a specific brand or model, please contact customer service at Scotty.

What is the Seeker warranty?
This product is backed by a limited two-year warranty. For comprehensive details regarding the warranty coverage, please visit the Scotty Warranty Registration & Information page.

Where should I mount the Seeker Hydrophone?
Please refer to the Scotty Seeker™ Installation Manual for optimal mounting locations of the Seeker Hydrophone on your vessel.

How long will the Seeker Probe battery run on a single charge?
The Seeker Probe will run for 100 hours on a single charge. If the battery runs out, the Seeker Probe can run for 10 hours after a 10-minute charge.

How long will the Seeker Probe battery last?
With proper care, the Seeker Probe battery will last for more than 500 charges before the average run time of the battery begins to decrease. To maximize the battery life, follow these recommended best practices:

  1. Frequent, Small Recharges: It is preferable to recharge the battery more frequently with smaller amounts of power rather than allowing it to discharge significantly before recharging.
  2. Avoid Continuous Charging: Leaving the product permanently on the wireless charger is not recommended and may shorten the battery’s lifespan.
  3. Optimal Storage Temperature: Store the product in a temperature range of 68-77°F (20-25°C) to enhance battery longevity.
  4. Pre-Use Charging: Before using the product, ensure it is fully charged.
  5. Room Temperature Charging: Charge the battery at room temperature for optimal performance.
  6. Operational Temperature Range: Use the product within a temperature range of 23-131°F (-5°C to 55°C). Avoid storing it in environments where the temperature drops below 41°F (5°C) for extended periods.
  7. Low-Temperature Use: At temperatures around 32°F (0°C), the available capacity can be reduced by up to 30%. This reduction is reversible, and the product’s large capacity should mitigate any significant impact on user experience.

Additionally, the Seeker system is designed to prevent the battery from discharging below 30% of its capacity, which helps protect the battery. However, if the product is stored for extended periods, charging it every six months will further help maintain the battery’s health and longevity. Implementing these best practices will help in maintaining the battery’s health and ensuring the product performs reliably over time.

Where is the Scotty Seeker™ system made?
All components of the Scotty Seeker™ system are made in the United States by Airmar Technology Corporation.

Where can I purchase the Scotty Seeker™ system?
Find a Scotty Seeker™ system dealer near your location using the Scotty Dealer Locator.

What languages are supported by the Scotty Seeker™ app?
The Scotty Seeker™ app is available in English and French. On iOS and Android devices, the app automatically adjusts to match the language settings of the host device. If the device is set to a language other than English or French, the app defaults to English. On multifunction displays (MFDs), the app cannot detect the host language and will default to English. However, users can manually switch between English and French within the app’s settings menu.

Troubleshooting Q&A

  1. My Seeker App will not connect to the probes
    1. There are two ways to connect to the probes – one for set-up and another for data:For set up: Make sure Bluetooth is turned ON, on your mobile device. A probe must either be on the charger or have just been removed from the water for Bluetooth to operate on it. Once the probe is on the charger, open the Seeker App and tap Settings > Configure Your Probes. You should see the probe that is on the charger appear in the list in the app.Once removed from the water, the probe’s wireless connectivity is activated and will remain available for up to 10 minutes for connection and configuration. Make sure the probe is close to your connected device and has enough power to connect.For data retrieval: The probe must be in the water and located below the hydrophone. Connect your wireless device to the Seeker Hub to receive data from the probe in the water. Or Connect your MFD to the Seeker Hub with a Cat5 ethernet cable for viewing data on the App or the MFD screen.
  2. My Seeker Probe is only reporting Temperature and Depth
    1. When the probe is set to channel 4 (Thermocline mode), only Depth and Temperature are reported. To receive depth, temperature and speed, set the probe to channel 1, 2 or 3.
      1. To change the channel on the probe, open the Seeker App and tap Settings > Configure Your Probe. Select your preferred channel on ‘Probe Assignment’.
  3. I am not seeing any data on my Seeker App
    1. Check the Seeker Hub LEDs on the front to verify if power is on. If not, check your power source that the Seeker Hub is connected to, for verification that the power is on to the Seeker Hub.
    2. Make sure the probe is deployed in the water under the hydrophone.
    3. Make sure the channel being viewed on the app matches the channel of the probe in the water.
    4. Once power is confirmed, check the Seeker Hub LEDs for Data. When a probe is powered and connected to the Seeker Hub, the LED for Data will flash if the Hub is actively receiving data from the probe. Confirm the Data LED is flashing with the probe deployed under the hydrophone.
    5. If you are still not receiving data on the Seeker App, review the mounting location of the hydrophone to determine if it is being obstructed by another object or turbulence from a motor propeller.
  4. How is the Seeker Probe data displayed on the Seeker App?
    1. When using the Seeker App on a tablet or connected multi-function display (MFD/Sounder):
      1. The Seeker App will only show the data for up to two (2) probes at one time on a tablet or multi-function display (MFD/Sounder).
      2. To view the data for every Seeker Probe when using three (3) or more probes simultaneously on a tablet or MFD:
        1. While using the Seeker App, swipe the screen right-to-left to change the view from Probes 1 & 2 to view data for Probes 3 & 4. Swipe left-to-right to go back to view data for Probes 1 & 2.
    2. When using the Seeker App on a mobile device:
      1. The Seeker App will only display in a vertical orientation, and will only show the data for one (1) probe at a time
      2. To view Seeker Probe data when using two (2) or more probes simultaneously on a mobile device:
        1. While using the Seeker App, swipe the screen right-to-left or left-to-right to view the data from each probe individually.
    3. To view the thermocline graph, there are two methods:
      1. The thermocline graph is only available to be viewed on Probe 1. When viewing the data for probe one, swipe from the bottom of the screen to the top to view the thermocline graph. To return to the Seeker Probe data screen, swipe from the top of the screen to the bottom.
      2. When viewing the Seeker Probe data, click the icon in to the right of your probe location (circled in yellow in the example picture below) to view the thermocline graph. To return to the Seeker Probe data, swipe from the top of the screen to the bottom.

    4. To clear the thermocline graph data:
      1. When viewing the thermocline graph, click the trash can icon in the top right corner to clear the recorded data at any time. 
  5. How do I change the probe data units?
    1. First verify that you are connected to the Seeker hub with your mobile device or multi-function display. From the Settings menu choose Hub Settings. Find the Units menu and choose between Celsius and Fahrenheit, and Miles Per Hour, Kilometers per hour or Knots, and Meters and feet.
  6. When trolling I’m losing connection to the probes or seeing intermittent data
    1. Placement of the hydrophone is important and following the installation instructions that came with it is important. Turbulence, bubbles can cause an interruption in the signal. Make sure the placement of the hydrophone is not in a spot where these things occur. Moving the hydrophone to the opposite side of the kicker motor might help.
    2. Certify that your probe is within 100 meters (300 feet) of the surface. Anything deeper could cause intermittent data.
  7. My Speed data is intermittent
    1. If you have consistent speed performance at slower speed but notice that it becomes more inconsistent at higher speed or in strong current, those forces may be significantly altering the pitch or angle of the probe to an extreme degree. Slowing the boat speed or finding an area of slower current may solve the problem.
  8. What ethernet cable do I need to connect to my fishfinder/chartplotter?
    1. Any category 5 ethernet cable will work, however if you are trying to connect to a Simrad or Lowrance unit, you will need an adapter cable (Yellow cable 5 pin male: RJ45 Female 2M; Navico part number: 000-127-56).
  9. I have several probes in water, but the data I receive are incorrect
    1. Your probes may be using the same channel, in this case the Hub has trouble identifying which data come from which probe. Check the probe settings and change their channels if they are the same: see Configuring the Seeker Probe (on page 12).
  10. I cannot see the Seeker App on my Garmin MFD when using a router
    1. The Garmin MFD and the Seeker Hub may have different Ethernet settings, preventing communication between them. To connect with other devices, the Seeker Hub uses an automatic Ethernet setup. Typically, it is set to work seamlessly with a standard router installation, requiring no additional configuration. However, if you are using a Garmin MFD, you need to change the setup accordingly since Garmin MFDs operate on their own network setup. To solve the issue: If possible, connect the Seeker Hub directly to the Garmin MFD. • Or, deactivate the DHCP server of the router (refer to your router support material).
  11. On my mobile device, the Seeker App displays “Cannot find your Hub”
    1. Check that the Hub is connected to a power supply and is on. LED lights will be on.
    2. Make sure the mobile device has Bluetooth on.
    3. If the setup is correct, it means that another mobile device is already connected to the Hub and probe by Bluetooth. Only one device at a time will be able to connect wireless via Bluetooth.
    4. If using Wi-Fi onboard, check that the mobile device is connected to the same Wi-Fi network as the Hub.
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