Sales and Service Duties and Responsibilities

• provide exceptional customer sales service by responding to phone calls and emails
• build and maintain solid relationships with current customers
• become knowledgeable of the Scotty Firefighter product line to have a comprehensive understanding to aid in responding to customer inquiries
• participate in exhibits at domestic and global trade shows and demonstration events, once knowledgeable of product
• locate prospective customers and generate leads for new business
• assist customers with product pricing and shipping quotes
• provide distribution of marketing info/sales sheets/price info to Dealers and end users
• maintain a current passport

Administration Functions

• taking and entering customer purchase orders into the internal tracking system
• assist with customer inquiries through telephone and email communications
• provide customers with status of orders, shipping and tracking information as
• requested.
• enter RMAs (Return Merchandise Authorization) into internal system
• provide customers with return information as requested
• create shipping/customs documents for both domestic and international orders as necessary
• maintain file storage for invoices and customer purchase orders

Skills and Experience

• Background in sales required ( 3 years preferred)
• Excellent business communication skills, both written and verbal
• Background in customer service an asset ( 3 years preferred)
• Skilled in MS Word, Excel, and Adobe
• Computer literate with confidence in learning new computer systems
• Experience with or knowledge of fire-fighting equipment preferred, but training provided

For more information and to apply for this job, please visit the Indeed link in the element above.